About Us The East Lancashire E-Partnership is a project of the Borough Councils of Burnley, Hyndburn, Pendle, Ribble Valley and Rossendale. It recognised there was a need to improve and make more efficient the ways in which citizens are consulted. It identified the value of working together as a partnership, sharing information and efforts to deliver better services to citizens. You can find out more about the Partnership on their website. The Partnership A working group drawn from the 5 member councils has been established to look at how we can get better at consulting local people. Pendle Borough Council are leading this work, which is looking at a host of ways to improve public consultation. Projects underway include:- Development of the Feedb@ck Citizen's Panel Development of the Consultation Toolkit Development of an Online Consultation Diary Further details on the partnership and our future plans are available here Introduction to the partnership. Questions Answered What is the Feedb@ck Panel? Feedb@ck is a group of citizens selected to represent the views of the local community. If you choose to, you can complete your surveys online! - back to top Who runs Feedb@ck? The five Borough Councils of Pendle, Rossendale, Hyndburn, Burnley and Ribble Valley and East Lancashire e Partnership run the Panel. We wish to find out what people living in our area think about living in East Lancashire and about the services we provide. Are you happy with where you live? What issues concern you? Your local Council will also be conducting surveys using Feedback members to look at issues which are important in your local area. - back to top How many will be invited onto the Panel? Between 5000 and 6000 people will be on the final Panel, roughly 1000 per district. - back to top How will the Feedb@ck be used? Feedb@ck will be used to consult the public about their quality of life, Council services and local issues by sending out 3 - 5 questionnaire surveys a year. As part of an exciting new innovation the surveys will be available online. Don't worry if you do not have a computer, as they will also be available in printed format if you wish. Large print and languages other than English are available on request. The surveys should take around 15 minutes to complete. Sometimes, people on the panel may be asked to take part in smaller group discussions about specific issues. By taking part in surveys, you will be representing people of your age, your gender and your area by giving them a voice on important local issues. - back to top Will my answers be confidential? Yes. All information provided by members of the Feedb@ck will be held in complete confidence by the Feedb@ck Team. The details that we are asking for are for contact purposes only and to ensure the panel is representative of the local community. No names or addresses will appear on any of the results published. Names will not be seen by anyone other than those on the team. - back to top How will I find out the results of the surveys? The results gathered for Feedb@ck will be published in a newsletter that will be sent to the panel members. The results will also be used by the Councils to see how they can improve their services and may be published in the local press. This would inform the wider community (the people you will be representing) what the views of the panel are on particular local issues. - back to top How do I get involved? Simply click here and complete the on-line form. Remember - all information given is confidential. - back to top General Queries If you have any queries regarding the Feedb@ck Panel, please contact Christine Collingwood at Pendle Borough Council on (01282) 661614 or email support@feedbackonline.org.uk - back to top Consultation Framework The Joint Consultation Framework aims to articulate the shared vision for the delivery of a joint consultation service and Citizens Panel, and the key strategic aims with regard to consultation which have been agreed by the five member Councils. The aim is not to replicate individual Councils' existing strategies but to provide an overarching framework for strategic partnership working. This document is a public statement of our approach to partnership working. Click here - to read the full document. - back to top Contact Us Any general questions about the Feedb@ck project should be directed to: Kris Barker Project Lead, Feedb@ck panel Pendle Borough Council Town Hall Market Street Nelson Lancashire BB9 7LGTelephone: (01282) 661614 Minicom Textphone for hearing impaired: (01282) 618392 Email: feedbackteam@pendle.gov.uk If you have any specific enquiries relating to consultation carried out by your Council, the contact details are: Burnley Borough Council: rdobson@burnley.gov.uk Hyndburn Borough Council - kelly.down@hyndburnbc.gov.uk Pendle Borough Council - kristian.barker@pendle.gov.uk < Ribble Valley Borough Council - michelle.haworth@ribblevalley.gov.uk Rossendale Borough Council - miladurrahman@rossendalebc.gov.uk - back to top Text Size = (sm) (med) (lrg) printer friendly